Collection Cover FAQs
General
Cover
Requirements
Exclusions
Claims
Security
Away From Home
Locations
General
Can you insure multiple items with Collection Cover?
Yes, you can insure multiple high-risk items with Collection Cover on a standalone policy.How do I value my collection?
You can value your collection with a qualified valuer or appraiser who specialises in your type of collection whether it’s fine art, jewellery, watches, handbags, or memorabilia. They can provide a professional assessment and documentation to support your collection’s value.How does Collection Cover work?
Collection Cover offers specialist high-value digital insurance for collectors across the UK. You get a 60 second personalised quote, fill out your information in minutes, then you buy the cover instantly, where you can manage your entire policy online 24/7.Where can I find my details?
You can find your policy details in your personal portal. You can You can login here.Is there a discount if I recommend friends or family?
Yes! As part of our Collection Club, we offer a refer-a-friend program and many other exclusive benefits. By recommending friends or family, you can enjoy added perks and discounts as a valued member.Is Collection Cover a stand-alone policy?
Yes, Collection Cover acts as a standalone policy for high-value items. If your home insurance cannot insure your high-risk items, Collection Cover can.What does Collection Cover insure?
Collection Cover insures multiple high-value items like watches, art, handbags, jewellery, trading cards, and memorabilia. For a full list of what we insure, you can see it here.
Cover
Are my unlisted items covered?
As Collection Cover is a stand-alone policy, only items specifically listed in your Policy Schedule are covered. Anything not listed is excluded.Can I insure collections?
Yes, you can insure your collection with Collection Cover. Unlike other insurers, you can insure multiple items with us. You can see what we insure here.Can I get collectibles insurance?
You can get collectibles insurance with Collection Cover, a digital insurance platform which insurers a wide range of collectibles including jewellery, art, watches, designer handbags, trading cards and much more. Find out what we insure here.What is the best way to insure my watch?
The best way to insure a watch is using Collection Cover to guarantee it is insured against worldwide theft, loss, and accidental damage.Are all of my collectable items automatically covered with Collection Cover?
As Collection Cover is a stand-alone policy, only items specifically listed in your Policy Schedule are covered. Anything not listed is excluded from cover.What is an in-safe limit?
An in-safe limit, also known as a floating limit, is the maximum value of items that must be kept within a safe at any time, which is bespoke to Collection Cover.What happens if I lose a part of a jewellery set?
If you lose one piece from a jewellery pair or set, Collection Cover will take into account the increased value that comes from it being part of a set. The most we will pay is the insured value of the full pair or set as shown in your Policy Schedule.What types of collectables can I insure with Collection Cover?
You can insure more than 25 types of collectables with Collection Cover. You can see what collectables we insure at Collection Cover here.Where can I insure my handbag collection worth more than £100,000 in the UK?
If you are looking to insure your luxury handbag collection that has a value of more than £100,000, Collection Cover is the most suitable option. Collection Cover is built to insure high-value handbag collections, with guaranteed worldwide cover against theft, loss, and accidental damage. Handbag collectors can quote their entire collection in under 60 seconds and buy their handbag policy in under 5 minutes. As luxury handbags regularly change values due to the secondary market, Collection Cover easily lets handbag collectors regularly change their values to make sure they are always accurately insured.What is the best watch insurer for UK collectors with a collection over £100,000?
If you are looking to insure your watch collection that is valued at £100,000 or more, you can insure your watch collection with Collection Cover. Built for high-value collections, Collection Cover is built to let collectors instantly quote their entire watch collection in under 60 seconds, and buy cover in 5 minutes. As collectors' watch collections regularly grow and change values, watch collectors can instantly add new watches, and update their watches values instantly to reflect the market so their cover is always adequate.Should I insure my designer handbags for their retail or market value?
If you would like help deciding if you should insure your designer handbags for their current market or retail value, you can read more here.How do I make a mid-term adjustment on Collection Cover?
A mid-term adjustment is when you make a change during your policy. You can add or remove items, add new locations, upgrade security, and much more - all online.
Here’s how you can make a mid-term adjustment:
1. Login to your portal
2. Go to my policies in the left-hand side
3. Select your policy number
4. Press make a change in the top right-hand corner
5. Press ‘Yes, continue’
After your press this, you will be able to edit your policy. We have split it into different sections to make it easy to understand and clear.
You would just press ‘Edit details’ then edit your policy.
You will then scroll back up and press submit and select a start date. If your new items increase your annual premium, you will just pay the difference by pressing ‘finalise cover now’.Can I insure my high-value rugs and carpets?
You can digitally insure your high-value rugs and carpets with Collection Cover, as part of your collection if listed in your Policy Schedule.Can I remove an item from my policy?
You can easily remove an item onto your policy with Collection Cover's digital portal. Just login, go to 'my policies' on the left-hand side, then press on your quote number. You will then see a button that says 'Make a Change'. You can then scroll down to 'Location, Category and Item Details' and then delete your item. You can login here.Does watch insurance cover water ingress?
Water ingress may be covered if it causes sudden and unforeseen physical damage to your listed items and is not the result of gradual deterioration or lack of maintenance. Gradual or long-term ingress, damp, mould, or humidity-related damage is excluded as per your policy terms.What does Collection Cover cover against?
Collection Cover provides coverage against physical loss or physical damage to listed items at the insured location(s), subject to the terms and exclusions of the policy.How can I personalise my policy on Collection Cover?
To personalise your policy with Collection Cover, you can add a voluntary excess and/or an in-safe limit.
An in-safe limit is only applicable if you are insuring watches, jewellery, and coins. If you own 10 watches that are valued at £100,000 but only wear two, you can add an in-safe limit by adding your 8 watches total sum to your policy, which can drastically bringing down your premium.
Collectors can add a voluntary excess to their policy which is the amount they would contribute if they were to claim.Is there a UK provider that insures trading cards?
Most insurers can insure trading cards however there can be high limits and low coverage. Collection Cover is one of the rare providers with true expertise and genuine passion for insuring trading cards. Collection Cover is 100% digital which let's you instantly insure your entire trading card collection. We understand that trading card values regularly change, so we built Collection Cover to be able to allow collectors the ability to instantly change and update their trading card values 24/7.Does my home insurance already cover my watches, jewellery, or other collectables?
Your standard home insurance may cover your high-risk items, but with strict limits and cover. By taking them off of your home insurance and using Collection Cover, your high-risk items are insured with a bespoke policy, designed for collectors.Can I insure different types of items under one policy?
Yes, users can insure multiple items on one policy from different categories. You can check what we insure here.What is the best trading card insurer for UK collectors with a collection over £100,000?
If you are looking to insure your trading card collection that is valued at £100,000 or more, Collection Cover is your most suitable option. Collection Cover is 100% digital from quote to management. You can manage your entire collection online and instantly add or remove trading cards. Trading cards regularly fluctuate in value, so Collection Cover makes it simple to change. All you need to do is login to your account and update your values to make sure your covered accurately 24/7.What is an excess?
An excess is the sum amount that you are willing to pay in the event of a claim. With Collection Cover, your policy has a NIL excess as standard, but you can add an voluntary excess to reduce your overall premium.Can I insure my Pokemon cards?
Yes, trading cards such as Pokémon, sports, and collectible gaming cards can be insured with Collection Cover as part of your collection when listed in the Policy Schedule.Can I insure custom-made jewellery?
Yes. You can instantly insure custom-made jewellery with Collection Cover in minutes. Start your custom jewellery quote here.Can I add an item from my policy?
You can easily add a new item onto your policy with Collection Cover's digital portal. Just login, go to 'my policies' on the left-hand side, then press on your quote number. You will then see a button that says 'Make a Change'. You can then scroll down to 'Location, Category and Item Details' and then add your new item. You can login here.Is accidental damage covered in insurance?
Accidental physical loss or physical damage is covered with Collection Cover unless specifically excluded in the policy.
Requirements
How often should I get valuations for my watches?
You should get valuations for your watches every 1 to 3 years to insure they are accurately insured and to avoid underinsurance.What documentation do I need for my handbags?
If you make a claim, you’ll need evidence confirming your handbag’s existence, authenticity, ownership, and value.How often should I get valuations for my art?
You should review and update your art valuations every 1 to 3 years to make sure your pieces are insured for their current, market worth and to maintain accurate coverage.What items do I need to keep in the safe?
You need to keep your watches, jewellery, and coins in a safe. If you need to buy a safe, you can buy one from Collection Cover here.What documentation do I need for my jewellery?
You must supply proof of your jewellery’s existence, authenticity, ownership, and value.When do I need to provide proof for my items values?
Proof is required at the time of claim to verify ownership, existence, authenticity, and value. You should keep receipts, certificates, or professional valuations readily available. You can easily upload your documentation to your digital portal with Collection Cover for secure and convenient access anytime.What happens if I provide incorrect information when applying for insurance?
If false or inaccurate information is provided, the policy may be cancelled or treated as if it never existed. Always ensure your details are accurate when applying.What documentation do I need for my watches?
In the event of the claim, you will need documentation to prove your watches existence, authenticity, ownership, and value.How big does my collection have to be?
To qualify for coverage, your collection should include three or more items. Our policies are tailored for collectors, whether you’re just starting out or have an extensive collection.How often should I get valuations for my jewellery?
You should have your jewellery professionally reappraised every 1 to 3 years to ensure your insurance reflects its current market value and avoids underinsurance.What are my responsibilities to protect my collection?
You must take reasonable steps to protect your collection against loss or damage and maintain it in good condition. Failing to do so may result in a claim being refused or reduced.Can I cancel my policy?
You can cancel your policy within 14 days of the start date for a full refund if no claim has been made, or at any time thereafter for a pro-rata refund of the unused period with Collection Cover.What documentation do I need for my art?
In the event of a claim, you must provide documentation proving your art’s existence, authenticity, ownership, and value.Do I need to keep receipts for my handbags?
Keeping receipts for your handbags will serve as evidence for the proof of ownership, value, existence, and authenticity of your handbag when making a claim.What proof do I need for a claim?
The policyholder(s) must prove the existence, authenticity, ownership and value of such property before the claim will be paid.
Exclusions
Can you insure digital or electronic assets with Collection Cover?
No. Collection Cover excludes digital or electronic assets of any kind, including any loss of value arising from damage to such assets.Does Collection Cover offer home and contents insurance?
Are my items covered during cleaning or restoration?
We do not cover loss or damage caused by or resulting from framing, reframing, restoring, repairing, retouching or any similar process.Does insurance cover gradual deterioration?
No. Loss or damage due to gradual deterioration, wear and tear, rust, mould, or infestation is excluded under the policy.
Security
If my collection is stored in a safe or vault, do I still need insurance?
Yes. Even if your valuables are securely stored, you still need insurance. Collection Cover protects against loss or damage that may occur even when items are stored in safes or vaults.What safe should I buy for my valuables?
Your safe should meet the grade required for your insured value. You can buy a safe with Collection Cover here.What happens if my alarm or security system stops working?
You must advise us as soon as reasonably practicable if for any reason a system is not working properly. We may then vary the terms and conditions of your insurance.What security do I need to insure my collection?
You must have the required intruder, fire, and safe protections in place based on your collection’s insured value. All security systems and safes must be installed, operational, and fully engaged whenever the location is left unattended.
Claims
What happens if my collection is damaged in a fire or flood?
If your collection is damaged in a fire or flood and you are insured with Collection Cover, We will insure your collection against physical loss or physical damage up to the total amount insured provided that such physical loss or physical damage: 1. happens during the period of insurance; and 2. happens whilst at the named location(s); unless otherwise stated in the Policy Schedule; subject to the exclusions and terms and conditions.What happens if I need to claim?
Our claims process is designed to be straightforward and stress-free. In the event of a claim, simply contact our dedicated team, and we’ll guide you through every step to ensure a smooth and efficient experience.What should I do if I lose an item I have insured?
If you have lost an item that you have insured with Collection Cover, you can login to your portal and make the claim for a stress-free experience. Our dedicated support team will be on hand to help.What will I be payed in the event of a claim?
The most we will pay in total for each incident of loss is the total amount insured plus any additional expenses.What happens if I recover a stolen item after a claim?
If an item is recovered after a claim has been paid, you can buy it back from us within 90 days at either the claim payment amount plus interest, or its market value — whichever is lower.If an item is partly damaged, how will you settle it?
If an item in the collection is partly damaged, we will decide whether we pay the cost of the restoration or pay the value of the damaged item as shown in the basis of valuation above. If we restore it, we will also pay for any resulting depreciation in value.If an item is totally lost or destroyed, how much will you pay?
If an item in the collection is lost or destroyed, we will pay the amount insured of that item as shown in the basis of documentation.
Away From Home
Is worldwide cover included in insurance?
Worldwide cover is available if stated in your Policy Schedule. Otherwise, cover applies only at the named locations.Are my watches covered if I go abroad?
Your watches are covered worldwide if stated on your Policy Schedule. If not listed, cover applies only at the named locations within the UK.
Locations
Do I need to tell Collection Cover if I move or change locations?
Yes. You must inform Collection Cover as soon as practicable if any details or named locations change. Failure to do so may affect your cover or make your policy invalid.How many named locations can I have?
You can list multiple named locations on your policy, such as home, safe storage, holiday homes, or bank vaults. Cover applies only to these listed locations unless otherwise stated.Does I insure collections kept in multiple locations?
With Collection Cover, you can insure collections kept in multiple locations by listing several named locations, such as your main home, second home, storage unit, or bank vault, on your policy. Cover applies to these named locations.